Resources

Guides, templates, research and more to help you navigate the world of online community management. 

ACM Research

The annual ACM Career Survey is the only research dedicated to Australian community management and its working professional network. It offers comprehensive insights into strategic function, skill sets, salaries, technologies, issues and trends.

Templates & Guides

Online Community Manager Position Description Template

Use this template to build an Online Community Manager Position Description that suits your organisation's needs.

Free resource

Hiring Third-Party Moderation

Services Guide

If you’re engaging third-party providers to assist you with online moderation, due diligence is a must. Use this guide to help you select the right provider for your needs.

Free resource

Online Community Manager Interview Questions

These questions help assess the knowledge, skills and qualities when interviewing candidates for an online community manager role.

Free resource

Online Moderation Guide

A general explainer guide to aid understanding of online moderation in Australian digital settings such as social media or online communities.

Free resource

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We acknowledge the Wadawurrung people of the Kulin nations, the Traditional Owners of the land on which ACM is convened and organised. We pay our respects to the local people and to their Elders: past, present and emerging. We have much to learn from first nations cultures.