ACM has pulled together some great resources, research and tools to help you navigate the world of Community Management.

If there is something you need, reach out to and we'll help you track it down.

ACM Research

The annual ACM Career Survey is the only research dedicated to Australian community management and its working professional network. It offers comprehensive insights into strategic function, skill sets, salaries, technologies, issues and trends.

Community Management Resources

Online Community Manager Position Description Template

This online Community Manager Position Description can be used as a template to develop and build a Position Description that suits your organisations specific needs.

Free resource

Hiring Third-Party Moderation

Services Guide

If you’re engaging third-party providers to assist you with online moderation, due diligence is a must. Use this guide to help you select the right provider for your needs.

Free resource


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We acknowledge the Wadawurrung people of the Kulin nations, the Traditional Owners of the land on which ACM is convened and organised. We pay our respects to the local people and to their Elders: past, present and emerging. We have much to learn from first nations cultures.