MECM90037: Post-graduate Intensive at the University of Melbourne.
Instructor: Dr. Jennifer Beckett
Duration: 6 weeks
Suitable: Professionals (early or mid-career), academics
Created by former community manager Jennifer Beckett, this Unit was the first of its kind in Australia. It offers students high-quality, rigorous training to become effective online community managers, spanning theories, practices, responsibilities, and ethical considerations of managing online communities in participatory spaces, whether for brands or media organisations.
MECM90037: Post-graduate Intensive at the University of Melbourne.
Instructor: Dr. Jennifer Beckett
Duration: 6 weeks
Suitable: Professionals (early or mid-career), academics
Created by former community manager Jennifer Beckett, this Unit was the first of its kind in Australia. It offers students high-quality, rigorous training to become effective online community managers, spanning theories, practices, responsibilities, and ethical considerations of managing online communities in participatory spaces, whether for brands or media organisations.
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Resources
Guides, templates, research and more to help you navigate the world of online community management.
ACM Research
The annual ACM Career Survey is the only research dedicated to Australian community management and its working professional network. It offers comprehensive insights into strategic function, skill sets, salaries, technologies, issues and trends.
Templates & Guides
Online Community Manager Position Description Template
Use this template to build an Online Community Manager Position Description that suits your organisation's needs.
Free resource
Hiring Third-Party Moderation
Services Guide
If you’re engaging third-party providers to assist you with online moderation, due diligence is a must. Use this guide to help you select the right provider for your needs.
Free resource
Online Community Manager Interview Questions
These questions help assess the knowledge, skills and qualities when interviewing candidates for an online community manager role.
Free resource
Online Moderation Guide
A general explainer guide to aid understanding of online moderation in Australian digital settings such as social media or online communities.
Free resource