• ACM

2020 ACM Survey now open

The 2020 Australian Community Managers survey is now open and needs your voice.

Take the survey here: http://bit.ly/ACMSurvey2020

The annual ACM survey offers critical insight into our growing and changing industry, and equips community managers with tools to advance professionally, such as salary data and budgets.


It helps capture the main issues and challenges for the sector, and map trends year-on-year. Increasingly, it is used by recruiters and employers to inform their hiring of community professionals, and by the researchers and policy-makers who help shape our online lives.


The survey is - and stays - fully anonymous.

Read previous annual survey results

Who should take the survey?

Anyone working in online communities in Australia or New Zealand is asked to take the survey, including those working as an unpaid or volunteer community manager. We welcome survey participants who are not ACM professional members. Please share it widely through your relevant networks to help ensure the results represent the industry as fully as possible.


The goal is to accurately snapshot our sector as part of our mission to better understand community management in our region and grow its professionalisation.


What happens to the results?

Once responses are gathered, ACM creates a research report with full results and analysis. Findings will be announced in a webinar later this year, and will be made available for distributed to all interested parties free of charge.


The results may also be provided to accredited researchers who seek permission from Australian Community Managers. Please note that all results stay fully anonymised, and ACM only partners with reputable institutions with ethics approval.

Thanks to our 2020 survey partner Higher Logic for their support of this important research.



Higher Logic is committed to supporting community management as a 21st century discipline and understands its importance in building thriving online communities for any purpose.


Our thanks also to the team at Discourse for their support in making this happen.


Take the survey here: http://bit.ly/ACMSurvey2020

Follow us:

  • White Facebook Icon
  • White Twitter Icon
linkedin-logo_edited.png