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  • Venessa Paech

Communities & AI: research collaboration

Updated: Aug 5, 2019

ACM is collaborating on a global research project to uncover the ways community managers and community programs are using AI, Agents and Automation.


This set of technologies is rapidly emerging and has clear and immediate application for community professionals.


Friend of ACM, Bill Johnston of Structure3C in San Francisco, has launched a global research project to better understand the technological, business and societal implications of this next wave of change and offer a helpful path forward. ACM is working to help administer the Australian component of the project.




The C3/A3 Project


The focus areas of the study are:


1) Technology: The current and emerging technology landscape

2) Business: Corporate strategy, competence, needs and level of readiness

3) Individuals: Customer (a.k.a. Community member) needs, expectations and likely challenges.


We are surveying senior practitioners and executives, and helping coordinate deep dive interviews.


If you're a executive working in Australia with AI, Agents or Automation in the context of online communities or collaborative ecosystems, we'd love you to take the survey and help build expert perspective on the role Artificial Intelligence, Agent Technology and Automation in the future of Online Community. We'll be reaching out amongst the ACM network, but you are welcome to get in touch if you'd like to participate.


Learn more about the project