Take the 2019 ACM Career Survey

It's time to kick off the annual Australian Community Managers Career Survey for a new year! Make your voice heard and help shape the future of community management.

Take the survey


What is the survey?

It's a series of questions asked to community professionals about themselves and their work. It is organised by ACM and supported by several generous partners.

Why do the survey?

The ACM Career Survey is the only research that reports on the state of the community management industry in Australia and New Zealand.

It helps build awareness and understanding of community management as a profession, and helps businesses and suppliers serve community managers with better tools and resources. It is an invaluable tool for community professionals to understand what their peers are doing, and business cases for all aspects of their work.

What happens to the results?

All results are anonymous and stay that way.

Each year the results are gathered and a full, detailed industry report is produced and distributed free to anyone who would like a copy. It's used by employers, recruiters, researchers, educators, media, government, and most importantly, community pros who leverage its insights to negotiate salaries, working conditions and more.

The survey should take 10 mins of your time at most and you'll be directly helping create better futures for all community professionals in the region - which leads to more thriving communities.

Our gratitude to principal industry partner Higher Logic, supporting partners Discourse and Quiip, and our education partner the University of Sydney. Their support makes this research possible and makes the community management industry better for everyone.

Make your voice heard



Our industry partner is Higher Logic, specialists in community building and marketing automation solutions to support networking, membership and engagement for businesses and organisations around the world.


Founded in 1850, the University of Sydney was Australia's first university and is regarded as one of the world's leading universities. The Faculty of Arts and Social Sciences offers a post-graduate unit in Online Community Management and has partnered with ACM to host several community management themed symposiums at the annual Swarm conference.


Discourse is the 100% open source discussion platform built for the next decade of the Internet. Use it as a mailing list, discussion forum, long-form chat room, and more!

Quiip are Australia's leading specialists in online community building, social media, high risk content and crisis management.


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We acknowledge the Wadawurrung people of the Kulin nations, the Traditional Owners of the land on which ACM is convened and organised. We pay our respects to the local people and to their Elders: past, present and emerging. We have much to learn from first nations cultures.