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Results of the seventh annual SOCM Report reveal community management in Australia and New Zealand at a crossroads.

Ariel Bogle, Tech Reporter at the ABC shares her insights on the risks misinformation poses for online social spaces and how front line workers can combat its effects.

Download our latest research, exploring community management practice in the startup space around Australia and New Zealand.

Livewire moderator Lori Fahey sheds light on strategies for moderating safe communities with young participants.

The 2023 State of Community Management Survey is now open for responses. Get in and have your say!

Best-in-Class communities dominate in the US Community Roundtable’s latest report.

The impending Voice to Parliament referendum in Australia is already generating an increase in online risks and harms. These tips can help prepare front line staff and those who support them for what may come.

We spoke to the founder of the Everything in Moderation newsletter, Ben Whitelaw, about the trends he’s seeing in moderation globally and what he’s learned moderating in news.

How do we go about raising the status of moderation in the commercial and public spheres?

Practical strategies for moderators to tackle burnout and vicarious trauma.

How to integrate child safety awareness into governance and moderation practices.

Australia’s eSafety Commissioner has registered the new Social Media Services Code, under the Online Safety Act 2021.

Online community architect and community health researcher Samantha "Venia" Logan shares her tips for moderating LGBTQIA+ safe spaces.

As moderation is increasingly recognised as critical digital labour requiring structural support, how can organisations rise to this challenge?

How we can get ordinary people to understand and care about moderation.

Gemma Jamison of Higher Logic shares tips and insights from the front line of moderating online communities of practice.

Despite a challenging 2022, community managers are reporting stable salaries, recovering budgets and a greater sense of optimism than recent years, according to results of the 2022 ACM State of Community Management Report.

How do you choose the right community platform - and how is the community tech landscape evolving?

What is emotional labour and what strategies can community professionals use to avoid burnout?