Growing & supporting
community practitioners
Who is ACM?
Australian Community Managers is the centre of excellence for community training, resources and career development.
Launched in 2009 as the Australian Community Manager Roundtables, ACM was formed by community managers for community managers.
Our members plan, build and manage communities across industries and contexts.
Our mission is to grow and enhance community management practice through training, resources, mentoring and meaning-rich connection.
We believe thriving intentional communities are the future and that community designers and custodians are essential to their growth and sustainability.
What We Do
We develop people working on online communities in Australia, in both professional or volunteer settings.
We specialise in:
Training in community management and moderation practices
Timely training on new tools, techniques or issues impacting their work
Resources and templates
Exclusive events with peers and industry leaders
Industry and academic research into community management practice
As the leading representative of the online community management industry in our region, ACM also consults with government, researchers and peak bodies around online community management (including moderation and governance, digital engagement and social media platforms).
Research
Exclusive insights and trends to illuminate online community management.
Code of Ethics
The national guide to practicing online community management responsibly.
Events
Immersing online community professionals in development opportunities & key issues.
Training
World-class, specialist training by leading online communities experts
People
Venessa Paech | Co-Founder & Director
Venessa is a global authority on communities and their governance, with three decades of experience building, leading and studying them. She has led community for Lonely Planet, REA Group and Australia Post among others, and consults on community strategy and governance for a diverse range of national and international clients.
Venessa founded the Australian Community Manager Roundtables (ACM) in 2009, and ran Australia's national online communities conference, Swarm, from 2011 - 2021. She also founded All Things in Moderation (ATIM), a global conference dedicated to moderation practice.
Venessa teaches Community Management for postgraduates, and earned her PhD at the University of Sydney. She serves as an expert witness in Australian legal proceedings involving social media and online communities, and is currently Head of Community at Digital Rights Watch.
Contact us
General Queries: team@australiancommunitymanagers.com.au
Research Commissions: venessa@australiancommunitymanagers.com.au