Training
Specialist training for people who build, steward and moderate online communities.
Trusted by the Australian Government, ABC, SBS, Beyond Blue, reddit, WWF Australia and many more.
Learn to understand, identify, minimise and manage misinformation as a moderator.
Moderating Misinformation
Cost: $250 (NFP & Group Rates avail)
Format: On Demand
Suitable: Professionals & Volunteers
Certification: Yes
In five guided modules, learn to understand, identify, minimise and manage misinformation while moderating online communities, groups or audiences.
The course, developed with expert input and guidance, covers What is misinformation?; Why people who work with online communities need to understand misinformation; How to identify misinformation; Risks of misinformation specific for your users and organisation, including legal implications; Strategies and techniques to minimise the appearance of misinformation; Strategies and techniques to manage misinformation when it appears, and; Resources for extra support, including libraries of tools and known bad actors.
Certify yourself to identify, minimise and manage defamation as a risk to your social media or online community.
Social Media Defamation Training
Cost: $250 (NFP & Group Rates avail)
Format: On Demand
Suitable: Professionals & Volunteers
Certification: Yes
This five module course is the first of its kind and offers certification in defamation specifically for those managing online communities. Protect yourself, your organisation and your community members against Australia’s strict defamation laws, while balancing freedom of speech.
Trusted by staff members from organisations including: Australian Broadcasting Corporation, reddit Australia, Australian Federal Government, Woolworths, Bunnings, WWF Australia, Australian Conservation Foundation and more.
Online Community Management: Intensive
MECM90037: Post-graduate Intensive at the University of Melbourne
Suitable: Graduate students, professionals (early career) with limited formal training, the community curious
Created by Dr. Jennifer Beckett, this Winter Intensive offers students high-quality, rigorous training to become effective online community managers, spanning theories, practices, responsibilities, and ethical considerations of managing online communities in participatory spaces, whether for brands or media organisations.