Australian Community Managers 2020 Survey Results

Download the 2020 ACM Career Survey


The annual ACM Survey is the only benchmarking data captured about online community professionals in the APAC region.

Launched in 2015, the survey is a resource for community managers (both professional and volunteer), recruiters and employers, journalists and media, policymakers, researchers and anyone looking to improve their understanding of online community management as a field of work in Australia. 


The 2020 Survey dives deep into benchmarking data on:


  • The demographics of Australian online community managers 

  • Their working conditions and contexts 

  • Their toolsets and industry relationships 

  • The nature of the communities they build and oversee

  • Which industries are investing in online communities 

  • How online communities and community management are viewed and integrated into Australian businesses and organisations 

  • Key challenges and concerns for community practitioners 

  • The impacts of the COVID-19 pandemic on the practice 

  • Trends and the future of the practice

Download your complimentary copy today and improve your understanding of online community management in Australia.

Venessa Paech

Director, Australian Community Managers

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We acknowledge the Wadawurrung people of the Kulin nations, the Traditional Owners of the land on which ACM is convened and organised. We pay our respects to the local people and to their Elders: past, present and emerging. We have much to learn from first nations cultures.