Commercial content moderation runs on human labour that absorbs the worst of the internet, usually for low pay and little support. This recap of Aapti Institute's ATIM 2026 session looks at the accountability gaps in the moderation supply chain, and what reform might look like.

Serena Snoad adapts the classic circles of control, influence and concern framework for moderators, showing how to prevent burnout by clarifying what's yours to action, escalate or simply let go. Includes three burnout personas to watch for, and diagnostic questions for individuals and team leads.

At ATIM 2026, Carrie Melissa Jones argued that burnout among community managers and moderators isn't a personal failing, it's a rational response to structural pressure. Here she shares practical takeaways on care, resilience and digital labour for practitioners navigating the AI era.

Tickets for our 2026 All Things in Moderation conference are now on sale. Join the world’s only conference dedicated entirely to the art and science of moderation humans in online spaces. Featuring a stellar line up of global experts exploring AI, risk, wellbeing, governance and the future of online communities.

The 2025 State of Community Management Report has arrived - and it’s a special one. In an era shaped by AI acceleration, regulatory expansion and platform instability, this report offers sustained long term evidence about how community management is actually practiced in our region.

Australia's federal hate speech laws have undergone significant changes with new legislation passing through parliament in early 2026. With the help of experts, we break down what’s changed for those managing online communities and social media.

Leading community experts offer their insights for creating safe digital spaces for young people beyond rage-bait algorithms and polarised feeds.

Not sure how community management is different from social media management? This post unpacks the importance distinctions, and why they matter. It also explores where the two practices overlap, and how each can strengthen the other.

What do Sesame Street, urban neighbourhoods and playgrounds have in common? More than you might think. Their design cues offer fresh insight into how community builders can support connection, confidence and creativity in digital spaces.

The 2025 State of Community Management Survey is now live and open for responses — and it’s a big one. We’re marking 10 years of research into community in our region, and we need your voice!

Whether it's due to acquisition, financial pressures, or strategic pivots, platform changes and closures are an unfortunate reality. We break down what to do if you’re facing an unplanned move.

Prosocial moderation prioritises context, care, and constructive behaviour over punishment and exclusion.

Rebecca Newton and Lynn Snyder have more than half a century of combined experience across platforms like AOL, Habbo Hotel, LEGO Universe, Moshi Monsters, and PopJam. So what have they learned about community governance?

Telstra Foundation, ReachOut Australia and more, joined Australian Community Managers to explore what safe and thriving online communities for young people look like in a post social media ban world.

ACM’s Venessa Paech, Michael Puhala, Chief Community Evangelist at Khoros, and Larah Kennedy, General Manager for Quiip, unpack the findings of the latest SOCM Report.

The 2024 State of Community Management Report reveals a profession in flux. As platforms shift, AI embeds itself in workflows, and trust in digital spaces becomes harder to maintain, community professionals are navigating increasingly complex terrain.

We break down the key risks of using of AI in online communities, and the steps community managers can take to minimise risk for themselves, their members and their organisations.

All Things in Moderation 2025 is calling for speakers and contributors. Share your experiences and help build a safer, richer internet for communities to thrive.

Dr. Tama Leaver, Professor of Internet Studies at Curtin University in Perth, WA, and Chief Investigator in the ARC Centre of Excellence for the Digital Child, explores the new Social Media Ban for under 16s, and the potential impacts for community managers and moderators.

A new Australian study has helped benchmark online communities that offer support across a range of different health conditions. The insights can help all of us build better, more resilient communities.