The 2024 State of Community Management Report reveals a profession in flux. As platforms shift, AI embeds itself in workflows, and trust in digital spaces becomes harder to maintain, community professionals are navigating increasingly complex terrain.

A new Australian study has helped benchmark online communities that offer support across a range of different health conditions. The insights can help all of us build better, more resilient communities.

MIT researcher Anna Gibson shares initial findings around the idea of ‘entrepreneurial moderation’ - the translation of volunteer moderation into valuable career capital.

Results of the seventh annual SOCM Report reveal community management in Australia and New Zealand at a crossroads.

Download our latest research, exploring community management practice in the startup space around Australia and New Zealand.

The 2023 State of Community Management Survey is now open for responses. Get in and have your say!

Best-in-Class communities dominate in the US Community Roundtable’s latest report.

Data from the 2021 State of Community Management Report has been revealed. How do you measure up?

Our Indian colleagues have launched their first ever State of Community Management Report.

The first ever regional report into hate speech regulation on Facebook has revealed that it is still a major problem, with inadequate mechanisms to address it at the platform level.

New research shows the power of online communities and the importance of community management in driving their sustained success.

Our good friends at the The Community Roundtable in the US have released their annual research on the state of community management.

The findings of the 2018 Survey of Australia’s professional online community managers have been released.