2023 State of Community Management Survey open
The 7th annual State of Community Management survey is now open for responses - and we need your voice.
This national research, running since 2015, captures important data on:
salary bench marking for community professionals
education levels and backgrounds of community professionals
tenure and age of communities
how communities are being used by businesses and organisations
how community success is being measured
community budgets
platforms and technology
key challenges
-- and much more.
Download previous SOCM Reports
Here are some of the ways the SOCM data is used each year:
Community professionals use it to negotiate pay-rises and other benefits
Community professionals learn about the latest platforms to aid their work
Community professionals learn which metrics and measures are being used
Community professionals learn what attributes are associated with a profitable and productive community
Industry leaders use it to compare the local community space to our international counterparts
Employers use it to set salaries for their community hires
Managers and leaders use it to establish community budget lines
Policy-makers at the state and federal level use it to understand the work of community managers and the issues they face
Vendors and solution providers use it to design solutions for issues or challenges community professionals face
Researchers use it to analyse how online communities are established, leveraged and governed in Australia
