The 2025 State of Community Management Report has arrived - and it’s a special one. In an era shaped by AI acceleration, regulatory expansion and platform instability, this report offers sustained long term evidence about how community management is actually practiced in our region.

Leading community experts offer their insights for creating safe digital spaces for young people beyond rage-bait algorithms and polarised feeds.

Rebecca Newton and Lynn Snyder have more than half a century of combined experience across platforms like AOL, Habbo Hotel, LEGO Universe, Moshi Monsters, and PopJam. So what have they learned about community governance?

ACM’s Venessa Paech, Michael Puhala, Chief Community Evangelist at Khoros, and Larah Kennedy, General Manager for Quiip, unpack the findings of the latest SOCM Report.

Dr. Tama Leaver, Professor of Internet Studies at Curtin University in Perth, WA, and Chief Investigator in the ARC Centre of Excellence for the Digital Child, explores the new Social Media Ban for under 16s, and the potential impacts for community managers and moderators.

Out second CM Snapshot for startups sheds light on the nuances of community building and management in the startup landscape across Australia and New Zealand.

Civic media specialist Patrick Boehler explains how to create kind spaces in online communities. For the community manager, kindness is not a superficial add-on, but a deliberate strategy that nurtures healthier, more resilient online communities.

Crisis is on the rise and will inevtiably rear its head in communities of all kinds. Serena Snoad offers an expert guide in how to navigate and manage when members present in crisis.

Front line experts discuss the lessons learned from moderating online discussions around Australia’s Voice referendum in 2023 and beyond.

Leading neurodivergent community experts share what to consider when working with neurodiverse users.

We spoke to the founder of the Everything in Moderation newsletter, Ben Whitelaw, about the trends he’s seeing in moderation globally and what he’s learned moderating in news.

How do we go about raising the status of moderation in the commercial and public spheres?

Practical strategies for moderators to tackle burnout and vicarious trauma.

How to integrate child safety awareness into governance and moderation practices.

As harmful content like hate speech, extremism, and disinformation proliferates, community managers are not only tasked with addressing these challenges but also with proving the effectiveness of their efforts. Dr. Andre Oboler, CEO of the Online Hate Prevention Institute, offers his expert tips to measure our moderation.

Online community architect and community health researcher Samantha "Venia" Logan shares her tips for moderating LGBTQIA+ safe spaces.

As moderation is increasingly recognised as critical digital labour requiring structural support, how can organisations rise to this challenge?

How we can get ordinary people to understand and care about moderation.

Gemma Jamison of Higher Logic shares tips and insights from the front line of moderating online communities of practice.

Despite a challenging 2022, community managers are reporting stable salaries, recovering budgets and a greater sense of optimism than recent years, according to results of the 2022 ACM State of Community Management Report.