Communities focused on sensitive topics, or with vulnerable members, carry higher stakes for members and hosts alike.
This guide helps community managers and moderators identify, assess and reduce those risks, so your community can stay a safe place to connect.
Five types of risk: external, internal, technical, psychological and emotional, and legal and regulatory
Real examples, from coordinated harassment and doxxing to threats of self-harm and weaponised reporting
How to assess the risks facing your community
Managing risk in four stages: pre-risk evaluation, mitigation planning, crisis management, and reflection and documentation
Supporting moderators who do this demanding work
Best practice tips and a risk management checklist
A glossary and tools for further help
Stewards and moderators of communities on sensitive topics such as health, identity or crisis support, and of communities involving vulnerable members.
Format PDF · Instant download
Communities focused on sensitive topics, or with vulnerable members, carry higher stakes for members and hosts alike.
This guide helps community managers and moderators identify, assess and reduce those risks, so your community can stay a safe place to connect.
Five types of risk: external, internal, technical, psychological and emotional, and legal and regulatory
Real examples, from coordinated harassment and doxxing to threats of self-harm and weaponised reporting
How to assess the risks facing your community
Managing risk in four stages: pre-risk evaluation, mitigation planning, crisis management, and reflection and documentation
Supporting moderators who do this demanding work
Best practice tips and a risk management checklist
A glossary and tools for further help
Stewards and moderators of communities on sensitive topics such as health, identity or crisis support, and of communities involving vulnerable members.
Format PDF · Instant download